Our customer support team is available to assist you with all your questions and concerns. We offer multiple ways to connect with us to ensure you receive timely assistance.
Support Contact Methods
- Phone: 800-634-4731
- Fax: 866-251-4069
- Email: support@mdinteractive.com
- Online Chat: Available at MDinteractive.com
- Mailing Address: 945 Concord St., Framingham, MA 01701
Customer Support Hours
Our support team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. For inquiries outside these hours, please contact us via email and include as much detail as possible about your issue (such as steps taken, error messages, screenshots, and relevant account information) so our staff has sufficient information to address it promptly.
Troubleshooting Common Contact and Form Issues
Issue: Unable to Reach Support by Phone
Solution: If you're calling outside business hours (Monday-Friday, 9 a.m.-5 p.m. EST), leave a voicemail or use email (support@mdinteractive.com) for a response during the next business day. Alternatively, try our online chat feature at MDinteractive.com.
Issue: Automated System Not Processing Information
Solution: If you encounter difficulties with automated forms or chat systems, request to speak with a human agent. Our team is available during business hours to assist with complex inquiries or special circumstances.
Q: Do you offer support for different MDinteractive products through the same contact channels?
A: Yes, all MDinteractive products and services are supported through our main contact channels. Call 800-634-4731 or email support@mdinteractive.com, and our team will connect you with the appropriate specialist for your product.